Broadcast: Patient Access: Customer Satisfaction Drives Positive Outcomes

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About this tool

This broadcast discusses how customer satisfaction drives positive outcomes. Our subject matter experts review the shift toward consumer-focused patient access, the importance of fostering patient satisfaction, and policies that elevate the patient experience.


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  • Recognize factors that contribute to a focus on customer satisfaction
  • Review the importance of the role of patient access in fostering patient satisfaction and positive outcomes
  • Consider opportunities to create options and communication policies that elevate the patient experience

Presented by the nThrive Education Team:   

nThrive Education's full-time staff include certified and advanced-degree professionals who are experts in creative and instructional design, healthcare subject matter, eLearning, and the revenue cycle—a team unmatched in the industry.

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